Refund Policy

REFUND AND RETURN POLICY

DA VA TRADING

At DA VA TRADING, we are committed to providing quality products and excellent customer service. This Refund and Return Policy is designed in accordance with the Consumer Protection Act (CPA) of South Africa.

1. Returns

Customers may request a return if:

• The product received is defective, damaged, or faulty.

• The incorrect product was supplied.

• The product does not match its description.

All return requests must be reported within 7 days of receiving the product.

To qualify for a return, the product must:

• Be in its original condition.

• Include all accessories, manuals, and documentation supplied.

• Be accompanied by proof of purchase.

2. Defective or Faulty Products

In accordance with the Consumer Protection Act, customers may return defective or faulty products within 6 months of purchase.

Upon inspection and confirmation of the defect, DA VA TRADING may, at its discretion:

• Repair the product;

• Replace the product; or

• Refund the purchase price.

Refund Policy - the basics

3. Non-Returnable Items

The following items are not eligible for return or refund unless defective:

• Custom-built or specially manufactured products.

• Products modified according to customer specifications.

• Products damaged due to misuse, negligence, improper installation, or normal wear and tear.

• Products returned without proof of purchase.

4. Order Cancellations

Orders may be cancelled before assembly, manufacturing, or dispatch has commenced.

Where work has already begun, DA VA TRADING reserves the right to deduct reasonable costs incurred for labour, materials, administration, and processing before issuing any refund.

Custom-made or specially ordered products may not be cancelled once production has commenced.

5. Refund Process

Approved refunds will be processed using the original payment method where possible.

Refunds may take between 7 and 14 business days to reflect, depending on the customer's financial institution.

Delivery, transportation, and installation fees are generally non-refundable unless the return is due to an error on the part of DA VA TRADING.

Inspection of Goods Upon Collection or Delivery

Customers are encouraged to inspect products upon collection or delivery.

Any visible damage, shortages, or discrepancies must be reported immediately and noted on the delivery documentation.

7. Return Shipping Costs

Where a product is confirmed to be defective or incorrectly supplied, DA VA TRADING will arrange or cover reasonable return transportation costs.

Where a return is requested for reasons other than a defect or error by DA VA TRADING, the customer may be responsible for all return transportation costs.

8. Contact Information

For all refund and return enquiries, please contact our Sales Support Team and provide:

• Full Name

• Order Number or Invoice Number

• Contact Details

• Description of the issue

• Photographs (where applicable)

DA VA TRADING reserves the right to inspect all returned products before approving a refund, repair, or replacement.